Generated by Rank Math SEO, this is an llms.txt file designed to help LLMs better understand and index this website. # Polaris Acoustics: Polaris Acoustics is an acoustic consultancy based in Southampton, Hampshire which provides tailored sound advice to individuals, helping developers and architects on good acoustic design achieve planning permission and compliance to the current regulations, guidance and standards. Our work is driven by a commitment to delivering sustainable, commercially viable, and precisely engineered solutions. ## Sitemaps [XML Sitemap](https://polarisacoustics.com/sitemap_index.xml): Includes all crawlable and indexable pages. ## Posts - [What Does a Noise Impact Assessment Report Include?](https://polarisacoustics.com/noise-impact-assessment-report-contents/): A noise impact assessment report explains how noise has been considered for a proposed development and gives the local planning authority enough information to understand the likely effects of noise impacting nearby noise sensitive receptors and/or the development itself. It should identify the relevant noise sources and receptors, present the evidence used, explain the assessment method and state any mitigation on which the conclusion depends. - [Residential Conversion Noise Assessment in Totton, Southampton](https://polarisacoustics.com/residential-conversion-noise-assessment-totton/): This residential conversion noise assessment case study relates to a mixed-use building in Totton, Southampton, where Polaris Acoustics was instructed to assess the acoustic suitability of converting upper-floor space into new residential studio flats. - [7 Planning Noise Issues That Delay Residential Applications](https://polarisacoustics.com/planning-noise-issues-residential-application/): Planning noise issues can delay residential applications where a site is affected by road traffic, railways, commercial premises, plant noise or other environmental noise sources. - [Noise Assessment Cost UK: 7 Key Price Factors Explained](https://polarisacoustics.com/noise-assessment-cost/): A noise assessment cost in the UK can vary from around £750 to £2,500+ for many small-to-medium planning projects. Simpler desktop reviews or focused plant noise assessments may cost less, while complex BS 8233, BS 4142, construction, entertainment or multi-receptor assessments can cost significantly more. - [Noise Survey London for Planning: What Councils Expect (and How to Avoid Delays)](https://polarisacoustics.com/noise-survey-london-for-planning/): This guide explains what a noise survey London for planning should include, which standards are typically used, and what makes an assessment “planning-ready” (i.e., less likely to come back with queries). - [Are Air Source Heat Pumps Noisy? 7 Proven Facts](https://polarisacoustics.com/are-air-source-heat-pumps-noisy/): With the rapid rise in air source heat pump installations across the UK and in particular, London, one question continues to surface: are air source heat pumps noisy? While many homeowners worry about disturbing their neighbours or breaching planning conditions, the reality is often misunderstood. - [How Often Is a Noise Survey Required in the UK?](https://polarisacoustics.com/how-often-is-a-noise-survey-required/): Noise surveys and noise monitoring are essential for demonstrating compliance with UK noise standards, planning policies, and environmental regulations. How often is a noise survey required for planning applications in the UK? Well... a noise survey typically measures existing sound levels to support a planning or design process. - [The Top 4 Essential Types of Acoustic Control](https://polarisacoustics.com/different-types-of-acoustic-control/): Acoustical control is about far more than just “making things quieter.” In modern planning and building design, it’s about shaping how sound behaves — both inside buildings and in the wider environment. This is done by different types of acoustic control. - [How a Noise Impact Assessment Helps New Urban Projects Achieve Planning Success](https://polarisacoustics.com/noise-impact-assessment-urban-developments/): Want to know how a noise impact assessment helps new urban developments to achieve planning success? To set the scene, imagine a mixed-use scheme with noise sensitive receptors nearby and within the development itself. The architects need to consider externally located condenser ASHP units and a kitchen extract fan. But... it's noisy. How can a local planning authority make sure that such a proposed scheme does not adversely affect the amenity of those nearby noise sensitive premises? - [Noise Assessment Survey: 7 Essential Things You Need to Know Before Planning Submission](https://polarisacoustics.com/noise-assessment-survey/): A noise assessment survey is usually needed when a proposed development is either likely to be affected by existing noise, or likely to introduce new noise that could affect nearby homes, schools, care homes or other sensitive receptors. - [How to Choose the Right Noise Consultant for Your Project in 2025](https://polarisacoustics.com/how-to-choose-the-right-noise-consultant/): This is where a noise consultant becomes essential. The right consultant can help you meet local requirements, avoid costly delays, and provide practical solutions that make your project more successful. The wrong choice can mean poor advice, rejected planning applications, or expensive remedial work. - [Environmental Noise Solutions: How to Get Planning Consent](https://polarisacoustics.com/environmental-noise-solutions-consent/): If you’re trying to get planning consent, designing or building in the UK, noise objections can stall a great scheme. Planners want confidence that residents, neighbours and site users won’t be harmed by sound from roads, rail, plant or construction. The outcome you want is clear: a clean planning consent that’s deliverable without nasty surprises. Here’s how to get there fast—without over-engineering or overspending on mitigation using Environmental Noise Solutions. - [Heat Pump Noise Complaints: Easy 7-Step Guide to Meet UK Planning Requirements](https://polarisacoustics.com/how-to-reduce-air-source-heat-pump-noise/): Unlike other technical issues, heat pump noise in particular, is highly perceptual. Residents notice it immediately, and once complaints are made, they can escalate quickly. This makes proactive acoustic planning not just a regulatory hurdle, but a vital part of delivering successful, sustainable projects. - [BS 5228: A Complete Guide to Construction Noise and Vibration Control](https://polarisacoustics.com/bs-5228-guide-to-construction-noise/): Managing noise and vibration is one of the biggest challenges during construction projects. To help developers, contractors, and planners control impacts, the UK relies on BS 5228, the recognised code of practice for noise and vibration on construction and open sites. You can find a copy of this British standard here. - [Launching Our New Website](https://polarisacoustics.com/new-website-aug-2025/): The new website has been carefully designed with user experience in mind. Whether you’re looking for a noise impact assessment to support a planning application, or detailed advice on BS8233 residential sound insulation guidance, our improved layout ensures you can quickly access the information you need. - [Noise Pollution in Residential Areas — BS 8233, BS 4142 and BS 5228 Explained](https://polarisacoustics.com/noise-pollution-in-residential-areas/): Noise from road traffic, rail lines, fixed plant, and neighbours is a common hurdle for housing proposals. It can disturb sleep, reduce quality of life, and stall planning applications. Noise pollution in residential areas is one of the most frequent triggers for planning conditions or refusals in the UK. - [Bass That Travels: How to Manage Room Modes in Studios](https://polarisacoustics.com/bass-that-travels-room-modes-in-studios/): For music and media producers, the frustration is familiar: a bass line feels perfect in the studio, only to sound thin in a car or overpowering on a client’s laptop. The culprit is often room modes in studios, combined with other low-frequency issues like SBIR (speaker boundary interference response) and poor subwoofer alignment. These distort monitoring accuracy, leading to mixes that don’t translate. - [Noise Survey Report: Simple UK Guide for Planning & Design](https://polarisacoustics.com/noise-survey-report-uk-guide/): Planners and design teams risk late objections, ineffective or excessive mitigation solutions and redesign when noise isn’t quantified early. The outcome they want is simple: evidence that satisfies planning, protects amenity and leads to buildable detail. This article shows how a Noise Survey Report does exactly that with clear methods, realistic targets and practical mitigation solutions. - [Control of Noise at Work Regulations 2005: What Employers Must Know](https://polarisacoustics.com/control-of-noise-at-work-regulations-2005/): Workplace noise is more than just an annoyance—it can pose serious long-term risks to health and safety. In other words, the Control of Noise at Work Regulations 2005, enforced across the UK, were established to mitigate these risks by setting legally binding responsibilities for employers. To sum up, the regulations are designed to protect workers from excessive noise, these regulations ensure that employers assess and manage noise risks proactively. - [BS 8233:2026 – What Acoustic Consultants Should Know](https://polarisacoustics.com/bs-82332026-noise-assessment-guide/): This post explores the core updates expected in BS 8233:2026, how they differ from the previous 2014 version, and what they mean for acoustic assessments related to planning applications, especially under standards such as BS 4142, ProPG, and WHO noise guidelines. - [Noise Complaints: A Practical Guide to Noise Nuisance in the UK](https://polarisacoustics.com/noise-complaints-a-practical-guide/): Noise complaints remain one of the most frequent environmental issues across the UK. For many, noise disrupts daily life, disturbs sleep, and harms long-term health. Research now links chronic noise exposure to heart attacks, type 2 diabetes, and even dementia. Yet few understand what qualifies as a legal nuisance—or how to get help. This cornerstone guide explains everything: what counts as a statutory noise nuisance, how to involve environmental health, and what steps to take if you're affected. - [Acoustic Assessment for Planning Success: #1 Simple Guide for UK Developers](https://polarisacoustics.com/acoustic-assessment-for-planning/): When submitting a planning application for a new residential or commercial development in the UK, one document often stands between success and a request for further information: the acoustic assessment for planning. As a matter of fact, this essential assessment, often requested by local authorities, evaluates the impact of environmental noise on a proposed development and ensures it aligns with UK policy and guidance. - [High-Rise Development (Central London)](https://polarisacoustics.com/noise-assessment-for-environmental-statement-in-central-london/): This high-rise riverside development in Central London includes residential towers, commercial space, and landscaped public areas. Due to the scale and location, the project required a full Environmental Impact Assessment (EIA). We were appointed to prepare the Noise and Vibration Chapter of the Environmental Statement (ES) to support the planning submission. - [Baseline Noise Measurements: 5 Common Mistakes](https://polarisacoustics.com/baseline-noise-measurements-5-common-mistakes/): Avoid costly planning delays by learning 5 common mistakes in baseline noise measurements. Improve accuracy with expert tips and tricks. - [Class MA Permitted Development NIA (Southampton)](https://polarisacoustics.com/portfolio-class-ma-pd-nia-southampton/): In early 2024, our consultancy was approached to support the planning application for a Class MA permitted development in Southampton. The proposal sought to convert the third storey of an existing office building to residential use, accompanied by a new two-storey rear extension to maximise residential yield. As is increasingly common with urban conversions, the scheme was located within a mixed-use area, with commercial premises and transport links in close proximity. - [New 60-bed Care Home Development (Dorset)](https://polarisacoustics.com/portfolio-60-bed-care-home-development-dorset/): Our team delivered comprehensive acoustic consultancy for a new-build care home located in a peaceful but growing area of Dorset. As an experienced acoustic consultant in Dorset, we addressed unique challenges posed by the proximity of busy railway line, ensuring the comfort and wellbeing of future residents. If you're in need of an acoustic consultant in Dorset, our expertise ensures seamless integration with local planning policies. - [New Four-Storey Apartment Block (Hammersmith, London)](https://polarisacoustics.com/portfolio-four-storey-apartment-block-hammersmith-london/): Our team provided full acoustic consultancy for a new-build, four-storey apartment development in the heart of Hammersmith, West London. As an experienced acoustic consultant in Hammersmith, we tackled significant challenges at the site, which is located just off the A4 (Hammersmith Flyover)—one of London’s busiest roads. The site presented significant challenges in terms of road traffic noise for the future residents of the proposed scheme. - [The Future of Acoustics in Eco-Friendly Building Design](https://polarisacoustics.com/future-acoustics-eco-friendly-building-design/): Eco‑friendly acoustic design in building projects is fast becoming pivotal in the UK’s drive towards sustainability and net‑zero carbon built environments. From homeowners exploring retrofit options, to architects, developers, and planners working on new build schemes – this trend matters across sectors. In this article, you’ll discover how acoustic design can align with low carbon goals, informed by UK standards like BS 8233 and ProPG, real‑world examples from our many years in UK consultancy, and emerging trends shaping the future. - [Noise Surveys for Small Developments: What You Need to Know](https://polarisacoustics.com/noise-surveys-for-small-developments/): Whether you're planning to build a single dwelling, extend a home, or convert an office into a flat, noise surveys for small developments are becoming a standard part of the planning process. Many local authorities now require them before granting permission—especially where noise could affect future occupants or neighbours. - [Top 5 Noise Issues That Delay Residential Planning](https://polarisacoustics.com/top-5-noise-issues-residential-planning/): Securing approval for residential planning can be a complex process, and noise issues are among the most common reasons for delays in the UK. From busy roads to nearby nightlife, poorly addressed noise concerns can derail even the most promising developments. - [Noise Assessment for Heat Pump Installation: Why Is It Necessary](https://polarisacoustics.com/noise-assessment-for-heat-pump-installation/): If you're planning to install an air source heat pump at your home or business, you may have heard that a noise assessment could be required. Whether you're chasing planning permission or simply trying to avoid complaints from the neighbours, understanding what's involved in a noise assessment for heat pump installation can save you a lot of hassle. - [BS4142 Noise Assessment: What is it?](https://polarisacoustics.com/bs4142-noise-assessment-what-is-it/): If you're planning a commercial or industrial development near existing residential areas, a BS4142 noise assessment could be essential. This standardised acoustic evaluation helps determine whether noise from a new or existing development is likely to cause complaints. In the UK, local authorities frequently request a BS4142 noise assessment as part of planning applications. Understanding what this assessment involves—and why it matters—can make the difference between a smooth approval process and costly delays. - [Managing Music and Patron Noise](https://polarisacoustics.com/managing-music-and-patron-noise/): Noise complaints can quickly turn a vibrant venue into a planning nightmare. Whether you're developing a new site or running an established business, managing music and patron noise effectively is essential. From licensing and planning to on-site design and community relations, getting noise under control is key to long-term success—especially in the UK, where regulations can be tight. - [BS8233 Noise Assessment: Simple Guide for UK Developers](https://polarisacoustics.com/bs8233-noise-assessment-what-is-it/): If you’ve ever had a planning application delayed because of “noise concerns”, you’ll know how frustrating it can be. We see this across London and the South East all the time: strong projects held up simply because acoustic issues weren’t tackled early enough. The solution is a BS8233 noise assessment. An evidence-based report showing that your development will achieve suitable internal and external noise levels. Get it right, and you give planners what they need to approve your scheme. - [Sound Testing: A Definitive Guide](https://polarisacoustics.com/sound-testing-a-definitive-guide/): Whether you're developing a new residential building, renovating a commercial space, or seeking building regulations compliance, sound testing plays a crucial role in ensuring acoustic performance. It’s more than just ticking a box—it directly impacts occupant comfort, property value, and legal obligations. In this guide, we’ll break down what sound testing involves, why it matters, and how to approach it effectively. - [Plant Noise Assessment: A Comprehensive Guide to BS 4142](https://polarisacoustics.com/plant-noise-guide-to-bs-4142/): If you’re dealing with industrial noise or planning to install mechanical plant equipment, a plant noise assessment in accordance with BS 4142:2014+A1:2019 is a critical step. This standard provides a methodology to assess noise impacts on nearby residential or commercial properties. In this guide, we’ll explore the key aspects of BS 4142, its importance, and how it applies to plant noise assessment. - [Changes to BS 8233: What You Need to Know](https://polarisacoustics.com/changes-to-bs-8233/): Changes to BS 8233: Guidance on Sound Insulation and Noise Reduction for Buildings help the British Standard to reflect the latest research in acoustics and health. Additionally, these changes will reshape how noise is managed in residential, commercial, and public spaces. Whether you're an architect, developer, or acoustic consultant, understanding these revisions is key to staying compliant and creating sound-sensitive environments. - [Sound Pressure vs Sound Power](https://polarisacoustics.com/sound-power-vs-sound-pressure/): In the realm of acoustics, two terms frequently arise: sound power and sound pressure. While they may sound similar, they represent distinct aspects of sound propagation. By comparison of sound pressure vs sound power, we delve into the differences between sound power and sound pressure. Exploring their definitions, measurements, and real-world applications. ## Pages - [Noise Survey Cambridge](https://polarisacoustics.com/noise-survey-cambridge/): Professional noise survey services in Cambridge for planning applications, residential developments and BS 4142 assessments. Acoustic consultants providing clear, technical reporting across Cambridge and Cambridgeshire. - [Residential Noise Consultants UK | Noise Experts](https://polarisacoustics.com/residential-noise-consultants/): Residential noise consultants assess, measure and advise on noise affecting homes, flats and residential developments, helping to identify whether noise levels are reasonable and whether mitigation may be required. - [Noise Impact Assessment for Planning Applications UK](https://polarisacoustics.com/noise-impact-assessment-for-planning/): Polaris Acoustics provides Noise Impact Assessments (NIAs) to support residential and commercial planning applications throughout the United Kingdom. - [Client Area](https://polarisacoustics.com/client-area/): Use this page to instruct us formally so we can start quickly and accurately. For us to complete any projects, and for accurate invoicing, we need some additional details. Fields marked * are required. Please refer to your quotation (sent to you as a .pdf file via your email). Need a new quote? Get a Free Quote. - [Trusted Northern Ireland Acoustic Consultants](https://polarisacoustics.com/areas-we-serve/northern-ireland-acoustic-consultants/): Polaris Acoustics are professional Northern Ireland acoustic consultants. Need a noise survey for your development? We can help. We support planning applications and construction projects with BS 8233 noise surveys, BS 4142 plant noise assessments, sound insulation testing, and vibration monitoring. - [Expert Acoustic Consultants in Scotland](https://polarisacoustics.com/areas-we-serve/expert-acoustic-consultants-in-scotland/): Polaris Acoustics provides expert acoustic consultancy services across Scotland. Need a noise survey for your development? We can help. We support planning applications and construction projects with BS 8233 noise surveys, BS 4142 plant noise assessments, sound insulation testing, and vibration monitoring. - [Expert BS8233 & BS4142 Noise Assessment in Wales](https://polarisacoustics.com/areas-we-serve/bs-8233-4142-noise-assessment-in-wales/): Polaris Acoustics provides expert acoustic consultancy services across Wales. Need a professional noise survey in Cardiff, Swansea, Newport, or Wrexham? We can help. Our team supports planning applications and construction projects with BS8233 residential noise surveys, BS4142 plant and industrial assessments, sound insulation testing, and vibration monitoring. - [#1 Trusted North West Noise Consultants ](https://polarisacoustics.com/areas-we-serve/north-west-noise-consultants/): Polaris Acoustics are your trusted #1 North West noise consultants, providing expert acoustic consultancy services. Need a noise survey in the North West of England? We can help! We support planning applications and construction projects with BS8233 residential noise surveys, BS4142 plant noise assessments, sound insulation testing, and vibration monitoring. - [Expert Noise Consultants in the North East](https://polarisacoustics.com/areas-we-serve/noise-consultants-in-the-north-east/): Polaris Acoustics are noise consultants in the north east who provide expert acoustic consultancy services. Need a noise survey in the North East of England? We can help! We support planning applications and construction projects with BS8233 residential noise surveys, BS4142 plant noise assessments, sound insulation testing, and vibration monitoring. - [#1 Noise Consultants in the West Midlands](https://polarisacoustics.com/areas-we-serve/noise-consultants-in-the-west-midlands/): Polaris Acoustics are expert noise consultants in the West Midlands. Need a noise survey in Birmingham or elsewhere in the West Midlands? We can help! We support planning applications and construction projects with BS8233 noise surveys, BS4142 plant noise assessments, sound insulation testing, and vibration monitoring. - [Expert Noise Survey in the South West](https://polarisacoustics.com/areas-we-serve/noise-survey-in-the-south-west/): Polaris Acoustics provides expert acoustic consultancy services. Need a noise survey in the South West of England? We can help! We support planning applications and construction projects with BS8233 residential noise surveys, BS4142 plant noise assessments, sound insulation testing, and vibration monitoring. - [Professional Noise Survey in the East Midlands](https://polarisacoustics.com/areas-we-serve/noise-survey-in-the-east-midlands/): Polaris Acoustics provides expert acoustic consultancy services across the East Midlands. Need a noise survey in the East Midlands to support a planning application or construction project? We can help. Our team delivers BS8233 residential noise surveys, BS4142 plant noise assessments, sound insulation testing, and vibration monitoring — all tailored to meet UK planning requirements. - [Specialist Noise Survey in London](https://polarisacoustics.com/areas-we-serve/noise-survey-in-london/): Polaris Acoustics provides expert noise survey in London, and acoustic consultancy services across Inner London. Need a noise survey in the City of London, Westminster, Camden or other central boroughs? We can help. - [Detailed Noise Survey in Greater London](https://polarisacoustics.com/areas-we-serve/noise-survey-in-greater-london/): Polaris Acoustics provides expert acoustic consultancy services and noise survey in Greater London and the outer boroughs. If you need a noise survey for a housing development, school, or commercial project, we’re here to help. Our team delivers BS8233 noise surveys, BS4142 plant noise assessments, sound insulation testing, and vibration monitoring to support planning applications and construction compliance. - [Acoustic Report for Planning Applications](https://polarisacoustics.com/): Need an acoustic report for planning? Polaris Acoustics provides expert advice, noise surveys, and acoustic assessments across the UK. Get in touch today for a free quotation. - [Case Studies](https://polarisacoustics.com/case-studies/): Noise surveys, acoustic reports and mitigation strategies for residential, commercial, industrial and mixed-use schemes across the UK. - [Trusted Noise Assessments & Acoustic Reports Across the South East](https://polarisacoustics.com/areas-we-serve/noise-survey-in-the-south-east/): At Polaris Acoustics, our consultancy helps projects across the South East avoid planning delays, reduce design risks, and meet compliance requirements from day one. Whether you're developing in Southampton, Brighton, Reading or Guildford, we deliver clear, policy-aligned acoustic reports that keep your project moving — not stuck in review. - [Areas We Serve](https://polarisacoustics.com/areas-we-serve/): Find your nearest Polaris Acoustics coverage area for noise surveys, acoustic assessments and planning support. - [Construction Noise Monitoring](https://polarisacoustics.com/services/construction-noise-monitoring/): Construction noise monitoring helps you evidence compliance and protect neighbours during your programme of works. Many projects require assessments of the likely noise and vibration impacts, particularly for high-impact or out-of-hours works. - [Plant Noise Assessments](https://polarisacoustics.com/services/plant-noise-assessments-bs4142/): Polaris Acoustics delivers plant noise assessments and surveys using BS 4142:2014+A1:2019. The assessments are designed for new plant installations, such as: HVAC, air-source heat pumps, condensers, chillers, extract/MVHR fans and rooftop M&E plant. Our IOA-accredited consultants measure LA90 background sound, predict plant rating levels (with tonal/impulsive/intermittency corrections) at the nearest noise-sensitive receptors, and set clear LPA-compliant limits. You’ll receive a planning-ready report with practical mitigation—screens/enclosures, silencers, low-noise selections and operating schedules—to secure approval and discharge planning conditions quickly. - [Environmental Noise Surveys](https://polarisacoustics.com/services/environmental-noise-surveys-bs8233/): Environmental noise surveys, carried out in line with BS 8233:2014, are essential for residential and mixed-use developments where planning authorities require evidence that future occupants will be protected from excessive noise. At Polaris Acoustics, our IOA-accredited consultants provide clear, evidence-based assessments and reports that support planning applications, discharge conditions, and ensure compliance with national and local guidance & standards. - [About](https://polarisacoustics.com/about/): At Polaris Acoustics, we are passionate about creating environments where sound works for you, not against you. With years of expertise in acoustic consultancy, we deliver tailored solutions for architectural, environmental, and industrial projects across the UK. Our team combines deep technical knowledge with a client-focused approach, ensuring every space we work on is comfortable, compliant, and acoustically exceptional. From initial assessments to innovative design and ongoing support, Polaris Acoustics is your trusted partner in sound. - [Terms of Service](https://polarisacoustics.com/terms-of-service/): These Terms of Service ("Terms") govern your access to and use of the noise monitoring and reporting services provided by Polaris Acoustics ("we," "us," or "our"), including but not limited to our website www.polarisacoustics.com (the "Website") and any products or services offered through the Website. By accessing or using our noise monitoring services, you agree to be bound by these Terms. - [Cookie Policy](https://polarisacoustics.com/cookie-policy/): We may update this Cookie Policy from time to time. Any changes will be posted on this page. - [Contact Us](https://polarisacoustics.com/contact-us/): Whether you need a baseline noise survey, a full noise impact assessment, or simply some expert advice, we’re here to help. Our team of qualified acoustic consultants work across the UK, supporting projects of all sizes—from planning applications and construction noise monitoring to environmental compliance and building acoustics. Need a quote or want to discuss your project? Fill out the contact form, email us, or give us a call. We aim to respond to all enquiries within one working day. - [Services](https://polarisacoustics.com/services/): We provide specialist acoustic consultancy services that meet the highest technical standards and regulatory requirements. Our expertise covers BS 8233 guidance for sound insulation and noise reduction, detailed noise reports and noise assessments for planning applications, as well as compliance with BS 4142 for industrial and commercial sound, and BS 5228 for construction noise and vibration control. - [Acoustics Blog](https://polarisacoustics.com/blog/) - [Privacy Policy](https://polarisacoustics.com/privacy-policy/): We may collect the following types of personal information: